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THIS COURSE IS NOW BOOKED OUT!
Planners routinely experience conflict as part of their role. Conflict may be with the public, residents’ groups, developers or colleagues – whether in-house or inter-agency.

This workshop provides the opportunity to learn skills to manage conflict in the context of planning. It includes a reflective approach to handling the emotional dimensions of conflict and tools for dealing with high-conflict personalities.

Designed for

This workshop is designed for those new to the planning profession and those who regularly engage with the public, residents’ groups, and developers.

Learning outcomes

At the end of this short course participants will have:

• Reflected on experiences with conflict in the planning context
• Understood how to navigate the emotional dimensions of conflict
• Demonstrated conflict management and de-escalation skills within a planning context

The content within this short course ‘Planning for Conflict’ complements the learning outcomes in ‘Be Prepared to Negotiate’.

They may be taken together or individually as stand-alone short courses.

Presenter

Emma-May Litchfield and Danielle Hutchinson are experienced negotiation, mediation and conflict management practitioners and trainers. This is the fourth year they have been invited back to present this course.

Terms & Conditions

Refund & Cancellation Policy

If you cannot attend a course for which you are registered, you must cancel your registration no later than 14 days prior to the course. Registrations cancelled more than 14 days prior to the course date will not incur any fees and a full refund will be granted. If you cannot attend and you are within 14 days of the course date, you can transfer your registration to another PLANET course (of the same value) or to another person as a replacement attendee, provided we have at least 48 hours’ notice of your decision to transfer. We cannot issue refunds or credits.

If you do not attend on the day a full fee will be charged.

Submit a Registration Request Form

If you require a course transfer, replacement attendee or cancellation, .

Recordings of all online events will NOT be distributed as per our privacy, security and copyright guidelines.